Shipping Policy

Support Center 

Email: service@GoodGeniusofficial.com
Phone: +85227859199

If you don’t see your question here, email us and we’ll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

  • Orders start processing shortly after checkout
  • Changes or cancellations aren’t guaranteed
  • Email us ASAP with your order number

Missing Order Confirmation Email

  • Check your spam/junk folder first
  • If it’s not there, email us and we’ll confirm your order status

Account Required? No—guest checkout is available.

Payments Major credit/debit cards accepted. Other options shown at checkout.

Discount Codes One code per order unless stated otherwise. No retroactive discounts.

2) Shipping & Delivery

Processing Time + Delivery Time

  • Processing: usually 1–3 business days (excluding weekends and holidays)
  • Delivery depends on your location and shipping method selected at checkout

Tracking

  • Shipping confirmation email sent when your order ships
  • Tracking provided if available
  • Tracking may take 24–48 hours to update

International Shipping We ship to many regions worldwide. If your destination isn’t available at checkout, email us.

Duties / Taxes / Customs Fees International orders may incur duties/taxes/customs fees not included in your purchase total. Customers are responsible for these charges.

Delivered but Not Received Check delivery area, neighbors/household, and building reception/security. If still missing, contact the carrier first, then email us for assistance.

3) Returns & Refunds (summary)

Eligible apparel returns within 30 days of delivery if items are:

  • unworn
  • unwashed
  • unaltered
  • with original tags attached
  • in original packaging (where applicable)

See our Return & Refund Policy for full details.

Contact Information

Good Genius International Limited
1214B, Tower 2, Cheung Sha Wan Plaza, Cheung Sha Wan, Kowloon, Hong Kong
Email: service@GoodGeniusofficial.com
Phone: +85227859199