FAQ

Hi, how can we help you?
If you can’t find the answer you’re looking for, please contact us at service@GoodGeniusofficial.com.

Ordering

Can I change or cancel my order?
We process orders quickly, so changes/cancellations aren’t guaranteed. Email us ASAP with your order number.

I didn’t receive a confirmation email.
Check spam/junk first. If not found, email us.

Do I need an account?
No, guest checkout is available.

Sizing & Product Questions

How do I choose my size?
Please refer to the size guide on the product page. If you’re between sizes, contact us with your height/weight and preferred fit.

Will color look exactly the same?
Slight color differences can occur due to lighting and screen settings.

Shipping

How long does shipping take?
Processing is typically 1–3 business days. Delivery depends on location and shipping method.

How can I track my order?
Tracking is sent by email when available. Updates can take 24–48 hours.

Returns

What is your return policy?
Eligible items may be returned within 30 days if unworn, unwashed, unaltered, with tags attached.

Can I return worn/washed items?
No, for hygiene reasons.

My item arrived damaged/incorrect.
Contact us within 7 days with photos and your order number.